How do I get help for a lock or key concern?

Each InstaKey® key features our logo on the front and a unique serial number on the back—starting with a letter followed by a series of numbers.

That serial number tells the full story of your key.

We use this information to match historical records, ensuring greater accuracy with every order.

So whether you’re needing service, ordering new locks or keys, requesting a rekeying kit, or tracking a key to a specific individual online, always keep track of the key serial number and share it with us.

It really is that easy!

How do I get help for a lock or key concern?

Send us an image of the lock or key in question. Always include a key serial number or the key's identifier stamping. This allows the provider to know the type of lock and the key's history.