What do I do if my old key continues to work in the lock?

Troubleshooting tips for when a ReKey is not successful in deactivating old keys

If your old keys continue to operate after attempting to ReKey a lock, the ReKey process was unsuccessful. Several factors may contribute to this issue:

1. You may not have achieved the necessary 180-degree turn with the step change key.
   • In this scenario, it is essential to ReKey with a Control Key
2. If you noticed a small metal pin fall out but the old keys continue to work, you may need to complete the ReKey process again. 
   • If a previous attempt to ReKey was not completed correctly, it may be necessary to remove multiple pins to ensure that your old keys no longer work.